Legal Area


General terms and conditions

These terms apply to all users of the domains and their sub-domains (henceforth: the site). The terms and conditions will be valid for all your future transactions with SC. FLORE DIANA IOANA PFA. (henceforth: FloreDiana; may be referred to as ’us’) and visits to the site. FloreDiana reserves the right to revise these terms and conditions and users are responsible for keeping themselves updated with such changes.


FloreDiana does not guarantee that all items included in the Ioana Ciolacu web shop are in stock at the time of your order. In the event that an item is unavailable, FloreDiana will contact you shortly by phone or by e-mail. FloreDiana cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. FloreDiana may, at any time, amend the content of the site. Although FloreDiana strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, FloreDiana will give you the option of placing a new order with the correct price or canceling your order. FloreDiana, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where FloreDiana acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. FloreDiana cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. FloreDiana cannot guarantee problem-free, uninterrupted, and secure access to the site.

Copyright permission notice

Copyrights in the documents provided in this site (including, without limitation, the trade marks of FloreDiana, logos, graphics, text, photos, designs, icons, images and data) are owned by FloreDiana. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from FloreDiana. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please address at


FloreDiana uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Privacy policy

All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring  the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of FloreDiana. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering with the site, you have the option not to receive any information from FloreDiana. You have the right to review your information on file at any time. This can be accessed by emailing here. If the data is incomplete or incorrect, you have the right to have the information corrected. For security reasons, we do not store any payment information in our database.


Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled.


We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

Governing law

These terms of use are compiled in accordance with Romanian law and the Romanian courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Romania and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.



The following General Terms and Conditions of Sale govern the offer and sale of products on our web site (“”). The products purchased on are directly sold by SC FLORE DIANA IOANA PFA with registered office in Romania at Transilvania Street (Calea Baciului), Nr.20, Bl. X1, sc. 2, ap.28, 400230 Cluj Napoca, business register number F12/396-08.03.2013. If you need any assistance, go to the Shipping area, where you will find information on orders, shipping, refunds and returning products purchased on, as well as and other general information on the services provided by Remember that you can always contact us by e-mail

  1. Our Business Policy

1.1 The Vendor offers products for sale on and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.

1.2 “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on

1.3 The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.

1.4 These Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on florediana,ro between the users of and the Vendor.

How to Execute a Contract with the Vendor

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and SC FLORE DIANA IOANA PFA  will be completed when we email you to confirm the goods have been dispatched.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

In order to place an order for the purchase of one or more products on, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order, along with the invoice. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and SC FLORE DIANA IOANA PFA  will be completed when we email you to confirm the goods have been dispatched, along with the invoice.

In the package you will find the invoice for the good/goods you have purchased. Please keep the invoice for personal reference.